Outside Auto Appraiser

This is a fully remote position, open to applicants in New York.

📋 Description

• Inspect, assess, negotiate, and evaluate both first- and third-party auto physical damage claims.

• Ensure consistent service quality throughout the entire claims lifecycle.

• Manage assignments and promptly travel to vehicle or equipment locations.

• Scope claims and determine physical claim values using recognized resources, estimating, and evaluation software.

• Prepare and document appraisals for vehicle/equipment damage along with Actual Cash and Replacement values.

• Collaborate with assigned Claim Professionals from the initial investigation through to final recovery.

• Negotiate claim values with customers and repair facilities.

• Determine total-loss settlement amounts and negotiate/convey settlements within given authority.

• Provide inspection assistance to other lines of business and departments, including catastrophe response.

• Review coverage, policy conditions, provisions, exclusions, and endorsements.

• Oversee repair processes, claim and expense reserves, action plans, and diaries.

• Communicate damage assessments and secure payment authorization.

• Engage in catastrophe deployments, potentially away for a minimum of 16 days.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED with at least one year of auto appraisal experience.

• Valid Driver's License required.

• Associate's Degree, Bachelor's Degree, or Technical School Degree as part of candidate qualifications.

• State appraiser and claim handling licenses where applicable.

• A minimum of two years of auto appraisal experience preferred.

• Previous experience with an insurance carrier preferred.

• Strong technical background and in-depth knowledge of auto repair, repair techniques, terminology, and construction.

• Comprehensive understanding of claims appraisal systems and overall claims operations.

• Proficient in Windows, including Excel and Word.

• Capability to participate in auto catastrophe responses, extended deployments, and unscheduled travel with little notice.

• Strong mathematical and negotiation abilities.

• Ability to stay updated on jurisdictional laws and regulations and communicate compliance requirements.

• Commitment to ongoing education.

• Must either reside in or be willing to relocate at personal expense to the assigned Westchester and Bronx, NY territory.

• Insurance license(s) may be necessary and typically must be obtained within three months of employment, with ongoing continuing education requirements.

🏝️ Benefits

• Health insurance for employees and eligible family members from the first day of employment.

• Travelers 401(k) dollar-for-dollar match up to the first 5% of eligible pay.

• Paying it Forward Savings Program with annual 401(k) contributions for student loan repayments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program providing tools, discounts, and resources.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Volunteer Matching Gift and Volunteer Rewards program.

• Commitment to equal opportunity employment and diversity networks.