Outbound Call Center Agent

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Conduct 400–500 outbound calls daily utilizing an auto-dialer.

• Adhere to approved scripts to assess prospects for home and auto insurance.

• Provide qualified live transfers to licensed insurance agents based in the U.S.

• Achieve or surpass monthly benchmarks for live transfers.

• Uphold consistency, professionalism, and enthusiasm during high call volumes.

• Disposition calls accurately and follow the established Standard Operating Procedures (SOPs).

• Strictly comply with scripts, call flows, and training protocols.

• Clearly communicate with trainers and team leads about performance and any issues.

⛳️ Requirements

• Demonstrated experience in telemarketing or high-volume call center settings.

• Familiarity with scripted outbound calling is essential.

• Previous experience in the insurance field (home and/or auto) is advantageous.

• Experience with live transfer sales models is beneficial.

• Fluent English with excellent comprehension and communication skills.

• Capacity to maintain pace and quality during extended call sessions.

• Comfort in a metrics-driven, highly structured work environment.

• Dependable internet connection and ability to successfully complete a technical setup test.

• Knowledge of Five9 or Ricochet 360 is a plus.

• Computer (not a Chromebook) is required.

• Must have Windows 10 or 11 or Mac iOS 12+.

• Google Chrome browser is necessary.

• Stable primary internet connection plus backup internet is required.

• Headset and webcam are mandatory.

🏝️ Benefits

• Offers commission opportunities.