Operations Officer – Governance, Contracts & Compliance

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee Smart WFM's governance registers, approvals, risks, policies, and operational actions while facilitating the Executive Operating Rhythm through governance reporting, action tracking, and decision management.

• Manage client agreements, Statements of Work, renewals, and commercial documentation while monitoring operational obligations, reporting commitments, renewal dates, and contract compliance requirements.

• Offer para-legal style operational assistance by coordinating contract reviews, preparing documents, engaging legal counsel, summarizing issues, and conducting compliance activities, ensuring legal advice is sought from qualified professionals when necessary.

• Collaborate closely with Practice Leaders, Project Managers, and Customer Success to ensure that contractual commitments are effectively translated into actionable delivery activities and remain visible throughout the client lifecycle.

• Utilize Microsoft 365, SharePoint, HubSpot, PandaDoc, Kantata, BambooHR, and Smart WFM's internal tools to enhance governance visibility, automate workflows, and maintain high-quality operational data.

• Coordinate efforts across leadership, operations, finance, delivery, customer success, insurers, and external legal advisors to ensure actions are progressing, risks are escalated promptly, and commitments stay on track.

• Continuously enhance governance processes, templates, registers, and workflows while identifying opportunities to mitigate operational risk, boost efficiency, and elevate Smart WFM's operational maturity.

⛳️ Requirements

• Proven experience in operations, governance, contract administration, project coordination, or compliance roles.

• Strong understanding of contracts with the ability to interpret commercial agreements and operational obligations.

• Excellent organizational abilities with a keen eye for detail.

• Experience in coordinating multiple stakeholders and managing conflicting priorities.

• Proficiency in Microsoft 365 and business systems such as SharePoint, HubSpot, PandaDoc, Kantata, BambooHR, or similar platforms.

• Background in enhancing business processes and operational workflows.

• Familiarity with governance, risk management, or compliance activities is highly valued.

• Relevant qualifications in Business, Operations, Project Management, Law, Governance, or a related field are preferred but not essential.

🏝️ Benefits

• Flexible working arrangements

• Professional development opportunities