Head of Risk and Compliance

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Develop, implement, and manage the comprehensive compliance management system (CMS) for the FS business, encompassing governance, policies and procedures, monitoring and testing, complaint management, issue remediation, and change management.

• Create a program to ensure adherence to applicable consumer lending regulations, including TILA / Regulation Z, ECOA / Regulation B, fair-lending obligations, FCRA / credit-reporting requirements, UDAAP standards, GLBA privacy and safeguards, SCRA / Military Lending Act considerations, FDCPA-aligned servicing and collections practices, and state usury and rate limitations.

• Formulate and execute the licensing strategy (e.g., state lending / financing licenses or a bank-partnership model), maintain the licensing calendar, and act as the primary liaison for regulators and examiners.

• Establish the AML program for the lending sector, which includes KYC / CIP, customer due diligence, transaction monitoring, OFAC / sanctions screening, and SAR governance, ensuring alignment with marketplace AML obligations.

• Oversee partner and vendor risk management programs for products delivered through sponsor banks or other partners, ensuring compliance with third-party risk-management expectations.

• Collaborate with FS product and finance leaders on underwriting policy, credit risk appetite, LTV and concentration limits, and for asset-backed lending, collateral valuation, custody controls, and default / liquidation procedures for vaulted assets.

• Define and manage the enterprise fraud prevention strategy across Marketplace and Power Packs, balancing loss reduction with customer experience and conversion.

• Build and refine the fraud detection system, including rules engines, machine learning models, device and identity signals, and manual review workflows, in collaboration with Product and Engineering teams.

• Identify and mitigate a comprehensive range of marketplace fraud risks, including payment fraud and chargebacks, account takeover, seller and listing fraud, counterfeit / authenticity issues, collusion and shill activity, promotion abuse, and value laundering through high-worth collectibles.

• Manage the risk and compliance aspects of randomized / chance-based products, ensuring compliance with odds disclosure, eligibility and age controls, sweepstakes / gaming regulations, and terms-of-service alignment, in close partnership with Legal.

• Establish the fraud operations function, including case management, defining loss and chargeback KPIs, and reporting fraud metrics, recoveries, and false-positive impacts to leadership.

• Create the enterprise risk framework, including risk appetite statements and key risk indicators that span FS and marketplace functions.

• Prepare clear, actionable risk and compliance reports for the SVP of Financial Operations, the executive team, and, as necessary, the Audit / Risk Committee of the Board.

• Ensure documentation, control evidence, and readiness for internal audits, external audits, regulatory examinations, and IPO-related diligence; collaborate with SOX and internal controls initiatives.

• Draft enterprise risk and compliance policies, provide targeted training, and foster a practical risk-aware culture across product and operational teams.

• Serve as a reliable partner to Legal, Finance, Marketplace, FS Product, Engineering, Trust & Safety, Customer Service, and the grading brands, converting requirements into actionable controls for the business.

• Recruit, organize, and lead the Risk & Compliance team, scaling headcount and managed services support in alignment with the FS roadmap and growth in fraud volume.

⛳️ Requirements

• Over 12 years of progressive experience in risk and compliance, with senior leadership roles in regulated consumer lending / fintech and payments or marketplace fraud.

• Proven, hands-on expertise in the U.S. consumer lending regulatory framework (TILA / Reg Z, ECOA / Reg B, FCRA, UDAAP, GLBA, state licensing and usury) and BSA / AML, KYC, and OFAC requirements.

• A successful track record in building a compliance management system or fraud prevention function from the ground up and scaling it, rather than merely managing a pre-existing program.

• Experience leading fraud strategy and detection in a high-volume, high-AOV consumer environment, working closely with data, product, and engineering teams on rules and machine-learning based decisioning.

• Strong executive communication skills, capable of briefing finance leadership and Board-level audiences, as well as influencing product and engineering roadmaps.

• Demonstrated leadership ability with a track record of building and developing teams, possessing the credibility to manage relationships with regulators and examiners.

🏝️ Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision plans.

• Additional Benefits: Full-time employees can access fertility, commuter, and educational assistance benefits.

• 401(K) Matching Plan: We proudly offer a competitive 401k matching plan to help our employees achieve their future financial aspirations.

• Vacation: All salaried employees enjoy flexible time-off options.

• Holiday Pay: All regular, full-time employees are entitled to ten company-paid holidays.

• Employee Discounts: Employees receive discounts on selected grading services for approved submissions.

• Flexible Hours: Many teams provide flexible scheduling options and will work with you to accommodate your needs.

• Fun Working Environment: Our team members are encouraged to participate in celebrations, holiday events, and team-building activities.