Operations Manager, Graphic Design Background

📋 Description

• Manage the entire lifecycle of client orders on the selling platforms utilized, from the initial order intake through to final delivery.

• Assign orders to the right team members, including designers, writers, and more.

• Address client inquiries, concerns, and revision requests promptly and professionally.

• Track project timelines to ensure that delivery deadlines are adhered to.

• Communicate with clients to clarify project specifications and keep them updated on the status of their orders.

• Manage customer expectations, particularly when urgent requests or tight deadlines arise.

• Provide constructive feedback to team members based on client input and requested revisions.

• Efficiently and accurately handle customer requests for revisions.

• Ensure that revisions are processed swiftly and meet established quality standards.

• Review all revisions prior to client delivery, ensuring exceptional quality outcomes.

• Conduct quality assurance checks on all completed work before final delivery to meet customer standards.

• Collaborate with designers, writers, and other team members to guarantee high-quality results.

• Contribute to the development of improved processes and systems to enhance work quality, workflow, and deliverables, including standardizing deliveries and mockups.

⛳️ Requirements

• Demonstrated experience in **client management and project management**, preferably within a creative or design agency setting.

• Solid **graphic design background**; skilled in Adobe Creative Suite and Figma.

• Exceptional written and verbal communication abilities.

• Tech-savvy - we seek an individual who is quick to adapt to new tools.

• Highly organized, capable of managing multiple projects concurrently.

• Strong design aesthetic and meticulous attention to detail.

• Problem-solving attitude with the capacity to make swift decisions in a dynamic environment.

• Experience in managing client expectations and delivering projects punctually.

• Self-driven, optimistic, and dedicated to client success.

• **Desired Qualities**

• **Proactive**: Demonstrates initiative in managing workflows and addressing issues before they escalate.

• **Organized**: Possesses strong organizational capabilities to handle multiple orders and revisions concurrently.

• **Customer-Oriented**: Committed to achieving a high level of customer satisfaction.

• **Adaptable**: Quick to learn new systems and adjust to workflow changes.

🏝️ Benefits

• Flexibility to work from any location.

• You have the freedom to set your "active" working hours. The focus is on completing orders with the highest level of client satisfaction.

• Compensation package includes a fixed salary.