Operations Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Diagnose issues with server and network hardware, including fiber/optic cables, optics, and various hardware components.

• Oversee the lifecycle of circuit move, add, change, and disconnection orders (MACDs).

• Actively execute or supervise local vendor technicians for troubleshooting servers, circuits, and maintenance tasks.

• Ensure the physical layer installation of server and network cabling is performed according to established cabling matrices.

• Conduct troubleshooting and fault analysis for physical servers and circuits.

• Provide continuous support for the production environment and collaborate with vendors, system owners, and other operations teams to resolve issues.

• Manage and track requests/orders, producing weekly reports on progress.

• Document each implementation thoroughly.

• Participate in an On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external service providers.

• Assist with regional tasks during business hours that relate to maintenance work.

• Ensure data accuracy across various databases.

• Develop strategies for improving the inventory database.

• Maintain server inventory records.

• Keep track of circuit inventory data.

• Manage spares inventory effectively.

• Formulate a plan to maintain a healthy stock of spares at each site/warehouse and initiate requests for additional spares when necessary.

• Request Site and Vendor Remote Hands to conduct site audits as required.

• Update internal documentation upon request.

• Handle Ad-Hoc tasks as they arise.

• Utilize a ticketing system (JIRA) to track all requests.

• Collaborate with SCM, equipment vendors, and data centers to manage delivery timelines.

• Drive process improvement initiatives.

• Provide support for vendor-related queries.

• Serve as the initial point of contact for all vendor inquiries related to interconnection and troubleshooting.

• Create and track Colocation Inbound/Outbound shipments as needed.

• Update internal documentation regarding all Internet Provider contacts and circuit details.

• Schedule onsite technicians and manage site access requests for both ad-hoc and scheduled activities.

• Submit Vendor Remote Hands Requests to facilitate physical work on site.

• Conduct regular audits of all server, circuit, and spares inventory.

⛳️ Requirements

• Minimum of 2 years of experience in datacenter or corporate/enterprise IT infrastructure, adhering to IT best practices (ITIL) and managing equipment lifecycle processes.

• Proven experience executing detailed Method of Procedures (MOPs) and technical instructions while following documentation.

• Familiarity with relevant technologies such as fiber optics, DWDM/CWDM devices, and various network interface types, including form factors and protocols.

• Strong troubleshooting skills in technical, logistical, process-related areas, and more.

• Experience in planning and coordinating with field operation technicians, engineers, contractors, and vendors from Telecom ISP and Colocation Providers.

• Exceptional oral and written communication skills.

• Ability to clearly articulate ideas and provide effective remote technical guidance and troubleshooting.

• Basic command-line proficiency in Linux/Unix and experience with any switch OS CLI.

• Capability to work independently with minimal supervision.

• Preferred qualifications include experience in coordinating/leading junior field operation technicians, engineers, contractors, or vendors in a telecommunications environment.

• Experience collaborating across various levels and functions within an organization.

• Skill in anticipating potential issues during planning and proactively mitigating factors that could impact projects.

• Strong documentation skills for technical processes and procedures, as well as the ability to accurately record extensive detailed data.

• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.

• Collaborative and innovative work environment.