Operations, Customer Support Specialist

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Review and rectify employee timesheets.

• Calculate payroll information and monitor performance-based compensation.

• Assist with bookkeeping and maintain financial records.

• Ensure process compliance and keep accurate records in ServiceTitan.

• Prepare and update operational reports, spreadsheets, and business data.

• File, track, and manage permits for service projects.

• Review and amend invoices.

• Follow up on overdue customer payments and support accounts receivable.

• Accurately complete recurring administrative tasks in a timely manner.

• Identify chances to enhance, streamline, or automate internal processes.

• Professionally answer inbound customer calls and schedule appointments via ServiceTitan.

• Reach out to incoming leads from Yelp and other sources to arrange service appointments.

• Schedule preventive maintenance visits for membership clients.

• Provide friendly and professional customer service that reflects the company's dedication to hospitality.

⛳️ Requirements

• Exceptional organizational and time management abilities.

• Strong attention to detail with a focus on accuracy.

• Capability to work independently in a remote setting.

• Excellent written and verbal communication skills in English.

• Outstanding customer service capabilities.

• Ability to juggle multiple priorities and adhere to deadlines.

• Strong problem-solving aptitude and a mindset geared towards continuous improvement.

• Proficiency in Microsoft Excel or Google Sheets.

• Previous experience with bookkeeping or accounting tasks is preferred.

• Familiarity with ServiceTitan or similar field service software is advantageous.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.