Operador de Atendimento Voz – Call Center Comercial

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide voice-based support to customers in a humanized and empathetic manner, focusing on personalized resolutions to meet their needs;

• Dynamically offer our financial products and services with the aim of fostering loyalty and ensuring the best for the customer;

• Achieve and exceed sales targets, with the opportunity to earn rewards based on performance;

• Welcome, resolve inquiries, and handle requests with excellence, ensuring complete customer satisfaction.

⛳️ Requirements

• Completed High School education;

• Experience in sales will be an advantage;

• Availability to work on a 6x1 schedule (Monday to Saturday);

• Daily shift of 6 hours and 20 minutes;

• Minimum internet speed of 10 Mbps and wired connection for desktop use;

• Clear and objective communication skills;

• Customer service techniques;

• Active listening and analysis of customer needs;

• Time management and prioritization of tasks;

• Proactivity and a desire to make a difference;

• Ability to work in a team and seek creative solutions to delight customers;

• A passion for challenges and a results-oriented mindset.

🏝️ Benefits

• Meal Voucher (VR);

• Medical/Dental Assistance;

• Incentive campaigns;

• Equipment - Desktop (computer);

• Flexible breaks;

• Semi-annual Profit Sharing (PLR);

• Internet cost assistance;

• Structured development program and career plan;

• Inclusive and respectful work environment.