Ombudsman Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Receiving, addressing, tracking, and responding to customer requests;

• Engaging with our customers via the Ombudsman contact channels (telephone and email);

• Composing replies to Citizen's Demands Registration System (BACEN-RDR), **consumidor.gov**, and municipal and state PROCONs;

• Monitoring and managing administrative requests in collaboration with our legal partners;

• Offering guidance on customer-related matters to the Customer Support Engineering Team;

• Collaborating with other teams to align strategies and recommend enhancements to products and processes.

⛳️ Requirements

• Outstanding written and verbal communication abilities;

• Proficient communication skills in Portuguese;

• Intermediate proficiency in English;

• Exceptional attention to detail;

• Strong organizational capabilities;

• Good analytical skills;

• Quick learner;

• Passion for technology;

• Capacity to adapt to shifting priorities in a fast-paced environment;

• Prior experience in Consumer law and conflict mediation will be considered advantageous.

• A keen interest in learning and applying the latest technology to daily tasks is essential; familiarity and experience with GenAI (e.g., ChatGPT) are preferred.

• Experience in enhancing and automating customer service channels through AI, as well as assisting in the rollout of new channels such as consumidor.gov, will also be viewed favorably.

🏝️ Benefits

• Competitive salary and performance-based incentives;

• Opportunities for professional development and career advancement;

• Flexible work arrangements;

• A supportive and innovative work environment;

• Access to the latest technology and tools.