Night Dispatch Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor active shipments during the night, ensuring real-time visibility and updates.

• Liaise with customers, drivers, and internal teams concerning shipment status, delivery timelines, and service-related issues.

• Accurately update customer portals, systems, and shipment records with essential information.

• Organize pickup and delivery appointments while ensuring adherence to customer specifications.

• Identify, escalate, and address operational exceptions, delays, and service interruptions.

• Manage customer inquiries and complaints, delivering prompt solutions and follow-up.

• Compile overnight reports and relay critical updates to the morning operations team.

• Maintain precise documentation and promote effective collaboration with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of sales and account management experience in the transportation and logistics industry is preferred.

• A recent degree from a college or university in Marketing or a Business-related field is required.

• Previous experience in an analyst role or pricing function is advantageous.

• Capability to comprehend business processing needs through technology and devise innovative solutions for implementation.

• Experience in B2B sales involving complex agreements is a plus.

• Strong knowledge and understanding of the sales planning process.

• Excellent verbal, written, and presentation skills, along with strong interpersonal and customer relation abilities.

• Proven negotiation skills with a track record of successful closing.

• Ability to work independently with minimal supervision, as well as in a collaborative team environment.

🏝️ Benefits

• Opportunities for professional growth in your career.

• Competitive compensation package.

• Bonus based on performance.

• *At Charger Logistics, we prioritize providing equal opportunities to all candidates and employees. We welcome qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.*

• *We dedicate time and support to help you learn, grow, and advance in your career. As an entrepreneurially minded organization, you’ll receive support and the opportunity to develop your own strategies. If this aligns with what you're seeking, we may be the right fit for you.*

• *Please note that the information provided during this application process for our vacancies is confidential and intended solely for the specialized Talent and Selection team at Charger Logistics. Our communication is exclusively through official Charger Logistics channels and is free of charge.*