Network Support Engineer

📋 Description

• Develop new functionalities and enhance existing code for VyOS, ensuring efficient and maintainable solutions.

• Collaborate with fellow developers to review and validate code modifications, test feature implementations, and provide insights on bugs, optimizations, and feature suggestions.

• Create technical documents, including solution briefs, datasheets, and graphic materials, specifically designed to address various networking scenarios and technical needs.

• Design, deploy, and configure network architectures utilizing VyOS and other networking devices to achieve project goals and performance metrics.

• Design and implement Proof of Concept (PoC) scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution feasibility tailored to client-specific requirements.

• Diagnose and resolve network performance, security, and connectivity challenges, using advanced debugging and analytical tools.

• Investigate escalated technical problems, perform root cause analysis, and deliver reproducible solutions or comprehensive technical reports for development resolution.

• Conduct functional, performance, and regression testing for VyOS features and fixes, while creating and maintaining detailed test documentation.

• Develop and oversee automated testing frameworks for repetitive test scenarios, improving testing accuracy and efficiency.

• Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and results.

• Perform interoperability testing with third-party systems to ensure smooth integration of VyOS into various networking environments.

• Maintain a centralized knowledge base filled with detailed, technically accurate articles and solution documentation to assist internal and external stakeholders.

⛳️ Requirements

• Solid understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls.

• Practical experience with VyOS or other open-source networking platforms.

• Proficiency in scripting languages like Python or Bash for automation and testing purposes.

• Strong troubleshooting and problem-solving skills in intricate network environments.

• Experience in network performance tuning and adherence to security best practices.

• Familiarity with software-defined networking (SDN) and cloud networking concepts.

• Capability to develop and execute test cases for network functionality and performance.

• Exceptional written and verbal communication skills for technical documentation and teamwork.

• Strong analytical skills to assess packet captures, system logs, and debugging outputs.

• Conversational proficiency in Japanese.

• A minimum of 5 years of experience in networking, system administration, or network security.

• Experience with VyOS, open-source network operating systems, or enterprise-grade networking solutions.

• Prior involvement in feature validation, troubleshooting, and debugging network-related matters.

• Hands-on experience with virtualization platforms (VMware, KVM, Hyper-V) and cloud networking (AWS, GCP, Azure).

• Experience in conducting Proof of Concept (PoC) demonstrations and documenting technical outcomes.

• Understanding of CI/CD pipelines and automated testing frameworks for networking products.

🏝️ Benefits

• Fully Remote Work: This position allows you to work from any location, offering complete remote flexibility.

• Flexible Work Schedule: We provide a flexible work schedule to help you manage your time effectively while ensuring collaboration across our globally distributed teams.

• Vacation: Enjoy 20 days of paid vacation annually.

• National Holidays: You are entitled to up to 10 days of paid leave for recognized national holidays.

• Sick Leave: Sick leave is provided according to company policy.