Network Field Service Technician

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee multiple projects simultaneously and travel to different locations to deliver services.

• Repair a variety of equipment, machinery, and electronic devices.

⛳️ Requirements

• Minimum A+, N+ certification or an equivalent qualification along with practical experience.

• At least 3 years of Field Service experience.

• CCNA, FortiGate NSE certification or an equivalent qualification is a plus.

• A valid driver's license is essential.

• Exceptional communication and reporting abilities.

• Strong technical and troubleshooting skills.

• Must be willing to adhere to the company’s security policies.

• Excellent communication skills with the capacity to work independently or collaboratively as part of a team.

• Ability to work outdoors in the field is essential.

• Relevant vendor and product certifications, along with the necessary vocational training, must be completed.

• Proficient in computer hardware, software, and networking.

• Familiarity with operating systems, troubleshooting methods, and fundamental programming concepts.

• Capable of diagnosing and repairing hardware problems in computers, laptops, servers, and other IT equipment.

• Knowledge of component replacement and preventive maintenance practices.

• Experience in installing, configuring, and updating software applications and operating systems across various devices.

• Understanding of network configurations, protocols, and troubleshooting techniques.

• Knowledge of IP addressing, DNS, DHCP, and network cabling.

• Excellent verbal and written communication skills for effective customer interaction, explanation of technical concepts, and provision of clear instructions.

• Strong customer-centric focus with the ability to address customer inquiries and complaints while providing timely and courteous support.

• Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.

• Analytical and critical thinking abilities to resolve complex issues and implement suitable solutions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness benefits.

• Flexible working hours and potential for remote work.

• Supportive work environment with a focus on teamwork.