NetSuite Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and respond to user inquiries through Streamline, our ticketing platform, prioritizing prompt resolution of issues and effective communication.

• Analyze system behavior, pinpoint underlying causes, and rectify issues within our NetSuite environment.

• Utilize workflows, saved searches, reports, and custom records to aid in the daily operations of the business.

• Participate in enhancements and customizations of NetSuite, including support for workflows, scripting, and other tailored functionalities.

• Understand how NetSuite integrates with internal teams and external systems, including the creation and synchronization of records beyond NetSuite.

• Collaborate with stakeholders from various departments to address concerns, provide answers, and enhance the user experience.

• Assist in documenting system knowledge and maintaining clear internal documentation to ensure continuity.

• Support occasional projects aimed at boosting system performance, usability, and alignment with business processes.

⛳️ Requirements

• 1-3 years of demonstrated experience in a CRM/ERP support role.

• 1-3 years of proven experience with NetSuite.

• Proficiency in NetSuite workflows, saved searches, reports, and custom records.

• Capability to troubleshoot issues, investigate system behavior, and manage support requests with minimal supervision.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.

• Experience with accounting processes related to NetSuite is highly desirable.

• Experience in a NetSuite OneWorld or multi-subsidiary environment is greatly appreciated.

🏝️ Benefits

• Enrollment in GoEngineer’s unlimited PTO program from the first day of employment.

• 401(k) retirement plan offering up to a 6% company match, fully vested from day one.

• Extensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.

• Paid Family Leave, inclusive of paid pregnancy disability leave and paid parental bonding leave.

• Employer-sponsored Life Insurance policy, along with Short Term and Long-Term Disability insurance, with optional supplemental coverage.

• Dental and Vision insurance.

• Access to mental health services, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.

• Benefits for fertility, adoption, and family building.

• Employee Assistance Program (EAP) providing free, confidential counseling and support for mental health, legal, financial, and family issues.

• Optional voluntary benefits, such as accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, as well as student loan repayment and prescription cost savings programs.