National Accounts Specialist – Bench

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Provide assistance to National Accounts Coordinators and Sales Representatives in the management of national accounts, delivering timely and precise support for customer inquiries and requests.

• Work closely with both internal and external stakeholders to ensure the effective execution of national account initiatives.

• Aid in the creation of accurate quotes for national accounts, reviewing vendor quotes and offering support for discount negotiations when applicable.

• Contribute to the order entry process, ensuring the timely and accurate processing of orders while complying with customer specifications and deadlines.

• Help coordinate logistics for national account shipments, deliveries, and equipment installations, communicating with vendors, carriers, installers, and customers as necessary.

• Use third-party facility management software to monitor and manage orders, shipments, and installations.

• Assist in resolving customer equipment issues, escalating complex problems to senior team members or other departments as needed.

• Deliver prompt and professional customer support, ensuring swift resolution of inquiries and issues.

• Maintain and analyze data regarding national account quotes, orders, and installations, identifying trends, discrepancies, and opportunities for improvement.

• Compile regular reports and updates for National Accounts Coordinators and management to aid in decision-making and strategy formulation.

⛳️ Requirements

• High School Diploma or its equivalent through military or practical experience.

• 2 to 4 years of experience in the foodservice, hospitality, or restaurant sector, with experience in national accounts coordination or a similar role.

• Completion of the CFSP Test within the first three years of employment; CFSP Certification is preferred.

• Proven ability to deliver outstanding customer service, manage logistics, and effectively support national account activities.

• Proficient in Microsoft Outlook, Excel, and Word, with the capability to learn and utilize database and quoting software.

• Ability to successfully pass a background check following offer acceptance.

🏝️ Benefits

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.

• 401k.

• Community Service Day.

• Spotlight Awards.

• National Sales Excellence Awards.

• CFSP Prep Certification Program.