Music Streaming Platform Customer Specialist, Polish, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver email and chat support (no phone calls!) to Spotify users.

• Respond to common "how-to" inquiries and frequently asked questions.

• Assist with account management and issues related to payments.

• Guide users through troubleshooting processes with patience and clarity.

⛳️ Requirements

• Proficient in Polish (C1) and English (C1).

• Possess a valid EU work permit.

• Previous experience in customer service is advantageous.

• Strong written communication skills and effective problem-solving abilities.

• A team-oriented individual with a positive, can-do mindset.

• Capable of explaining complex subjects in a clear and straightforward manner.

🏝️ Benefits

• Permanent contract offering long-term job stability.

• Fully remote training and the ability to work from anywhere in Bulgaria.

• Additional health and life insurance coverage.

• 21 days of paid annual vacation.

• Food vouchers and a partially covered Multisport card.

• Performance-based bonuses.

• Access to world-class training and opportunities for career advancement.

• Digital HR services and round-the-clock psychological support.