Multilingual Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Taking ownership of the entire post-sale customer lifecycle, which encompasses onboarding, adoption, renewal, and upselling activities.

• Acting as the main point of contact for enterprise clients throughout Europe.

• Assisting clients during the onboarding process and ensuring seamless data collection from both online and offline media channels.

• Establishing and nurturing robust relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners.

• Converting Marketing Mix Modeling (MMM) findings into clear, actionable recommendations for media and business strategies.

• Leading regular strategic reviews, executive presentations, and discussions on business performance.

• Providing clients with advice on media investment choices and measurement tactics.

• Collaborating with internal data, analytics, and product teams to guarantee successful outcomes for clients.

• Tracking account health, recognizing growth opportunities, and facilitating retention and expansion efforts.

• Assisting in renewal negotiations and driving commercial growth within current accounts.

• Representing the customer's voice internally and contributing to initiatives aimed at product enhancement.

• Instructing clients on measurement methodologies, attribution principles, and best practices for media performance.

⛳️ Requirements

• 7 to 10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or roles related to Measurement.

• Background in media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams.

• Demonstrated success in managing enterprise B2B accounts and relationships with senior stakeholders.

• Solid understanding of media planning, media performance, and marketing measurement.

• Extensive knowledge of media KPIs, including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and concepts related to MMM.

• Proficient in interpreting analytical results and converting them into business recommendations.

• Experience in delivering executive-level presentations and conducting strategic business reviews.

• Exceptional communication, relationship management, and consultative selling abilities.

• Capability to collaborate effectively with technical, data, and product teams.

• Fluent in business-level French and English (mandatory).

• Native or fully bilingual in Spanish, Italian, or German, depending on the market.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Professional development budget.

• Home office setup allowance.

• Global team events.