Middle Contact Center Agent – Roadside Assistance

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver prompt, precise, and compassionate support across multiple channels to enhance customer satisfaction and loyalty.

• Manage inquiries, clarify features, resolve concerns, and document solutions effectively.

• Refer complex cases to higher authorities when necessary.

• Integrate customer-centric service with AI-driven tools and automation to provide efficient and tailored support experiences in real-time.

⛳️ Requirements

• High school diploma or equivalent (required).

• At least 2 years of prior experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position (preferred).

• Native-level German or a minimum C1 proficiency (required).

• Proficient in English (required).

• Willingness to work in a shift-based schedule (required).

• Knowledge of the automotive industry (considered an asset).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for rapid advancement within the company.

• Training tailored to your career path.

• Collaborative working environment.

• Diverse, multicultural teams.

• Proactive support.