Mid-Market Customer Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop and nurture strong relationships with enterprise clients as their primary point of contact after the sale, ensuring effective onboarding, adoption, and realization of ongoing value.

• Enhance product usage by aligning its capabilities with customer objectives, providing training and enablement, and performing strategic reviews that showcase return on investment.

• Manage renewals by actively monitoring customer health metrics, addressing risks, and ensuring high satisfaction and retention levels.

• Serve as a customer advocate within the organization, working closely with Product, Support, and Sales teams to address issues and influence product roadmaps.

• Identify opportunities for upselling and cross-selling, build multi-threaded relationships within customer organizations, and collaborate with Account Managers to grow accounts.

⛳️ Requirements

• A minimum of 3 years of experience in B2B Customer Success, with a proven record of driving adoption, retention, and expansion.

• Strong understanding of Customer Success frameworks, lifecycle management, and processes related to subscription renewals.

• Familiarity with HubSpot, ChurnZero (or comparable Customer Success platforms), and metrics for assessing customer health.

• Exceptional relationship-building abilities, capable of navigating high-stakes discussions across various stakeholder levels.

• Detail-oriented, highly organized, and eager to delve into technical product specifics (experience in cybersecurity is a plus).

• Proficiency in Korean is an advantage!

🏝️ Benefits

• Competitive compensation.

• Opportunities for career advancement.

• Flexible paid time off.

• Laptop reimbursement.

• Continuous training and development opportunities.