Mid-level IT Support Analyst

📋 Description

• Deliver remote IT assistance across RD Station, engaging with users through chat, email, and the support portal.

• Record, monitor, and manage tickets in the ITSM tool to ensure prompt incident resolution.

• Develop scripts and solutions to address hardware and software technical challenges.

• Conduct preventive maintenance and implement enhancements to the IT infrastructure.

• Safeguard data security and ensure service continuity, prioritizing the internal customer experience.

⛳️ Requirements

• Proven experience as an IT Support Analyst (either remote or in-person).

• Intermediate proficiency in Windows operating systems, along with knowledge of macOS and/or Linux.

• Capability to execute basic hardware maintenance and install/configure software applications.

• Fundamental understanding of networking concepts, including connectivity, Wi-Fi, and file sharing.

• Experience in managing accounts and permissions, particularly with Active Directory.

• Acquainted with ticketing and incident management tools (preferably Jira) and remote access software for support purposes.

🏝️ Benefits

• Holistic Well-being: We support the individuals who drive progress through initiatives and benefits that foster self-care across five dimensions: Emotional, Financial, Physical, Occupational, and Social.

• Diversity and Belonging: Diversity is our strength. We actively encourage inclusion and a sense of belonging, ensuring that TOTVS is a workplace where you can truly be yourself.