Microsoft Dynamics CRM Lead

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, focusing on Sales and Marketing (Customer Insights) modules.

• Create enterprise-level Power Platform solutions utilizing:

• Model-Driven Apps

• Power Apps Component Framework (PCF) controls

• Power Automate cloud and desktop flows

• Develop backend services and integrations utilizing:

• C# (.NET) plugins, custom workflow activities, and Azure Functions

• Azure Logic Apps for orchestration and enterprise integration patterns

• REST/SOAP APIs and external system integrations

• Implement secure and scalable Azure and external integrations, focusing on authentication, data transformation, and monitoring.

• Create comprehensive solution architecture encompassing Dynamics 365, Power Platform, Azure, and external systems.

• Oversee and manage the entire deployment process for Dynamics CRM solutions utilizing Azure DevOps pipelines, ensuring build automation, environment promotion, release governance, and CI/CD best practices for reliable and scalable delivery across environments.

• Author and review technical architecture diagrams, solution topologies, and integration patterns that align with Microsoft best practices.

• Conduct impact analysis and effort estimation for new features, enhancements, and production support requests.

• Engage in full lifecycle implementations, including requirements analysis, design, build, testing, deployment, and post-go-live support.

• Assess technical tradeoffs and document non-functional impacts such as security, performance, scalability, and maintainability.

• Ensure designs are in accordance with SaaS/PaaS best practices and Microsoft reference architectures.

• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and asynchronous operations within Dynamics 365 environments.

• Collaborate with architects, IT, and internal stakeholders to deliver functionality utilizing an agile methodology.

• Guide developers through the SDLC process, including code reviews, mentoring, and providing technical direction.

• Prepare and present technical walkthroughs and solution overviews to both technical and executive stakeholders.

• Stay updated on technological advancements and industry best practices to ensure Guidehouse solutions remain contemporary and relevant.

⛳️ Requirements

• At least SIX (6) years of hands-on experience as a lead focused on Dynamics 365 Customer Engagement, particularly in Sales and Customer Insights.

• Expertise in Dynamics 365 CRM (Sales and Marketing/Customer Insights)

• Proficiency in Power Apps (Model-Driven)

• Knowledge of Power Automate (cloud flows, approvals, integrations)

• Familiarity with PCF Controls

• Understanding of Power FX

• Experience in Dataverse data modeling, security roles, business rules, and solution packaging

• Experience working with complex security frameworks within Dataverse.

• Proficient in designing and implementing Microsoft-provided and custom agents supporting Dynamics 365 applications.

• Experience with responsive UX design in accordance with Microsoft Fluent UI standards.

• Experience with client-side customizations, including:

• JavaScript and TypeScript for Dynamics client-side customization

• HTML/CSS for custom UI components and portal extensions

• Strong working knowledge of relational databases and enterprise integration patterns.

• Experience in Backend, Data & Integration development

• C# (.NET/.NET Core) development for plugins, custom workflow activities, and Azure services

• Familiarity with Azure Function Apps and Azure Logic Apps

• Knowledge of REST APIs, web services, and external system integrations

• Experience with SQL, FetchXML, querying, and performance optimization

• Understanding of integration monitoring, error handling, and retry patterns

• Experience in leading and mentoring junior developers and reviewing code.

• Proven track record of delivering full lifecycle Dynamics 365 implementations with managed solutions.

• Familiarity with SDLC methodologies, including requirements gathering, design, development, testing, and deployment.

• Experience collaborating with business stakeholders and technical teams.

• Excellent communication and collaboration skills.

• Ability to work in a hybrid delivery environment.

• US Citizenship is required.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may qualify for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life Insurance

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability Insurance

• Student Loan PayDown program

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend