Member Support Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming and outgoing phone communications in a professional and efficient manner.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and thoroughly document all customer interactions.

• Resolve standard customer queries and issues on the first contact whenever feasible.

• Refer complex matters to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance guidelines.

• Keep precise records and ensure the integrity of data.

• Monitor open cases and follow up as necessary to guarantee timely resolutions.

• Meet expectations regarding quality, productivity, and service levels.

• Collaborate with internal teams to address customer concerns effectively.

• Deliver a positive, empathetic, and professional experience to customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Excellent verbal and written communication abilities.

• Strong active listening capabilities.

• Exceptional interpersonal and relationship-building skills.

• Ability to communicate in a clear, professional, and empathetic manner.

• Keen attention to detail and a commitment to accuracy.

• Capacity to manage multiple tasks and priorities concurrently.

• Strong organizational and time management skills.

• Ability to work both independently and collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data entry proficiency.

🏝️ Benefits

• Paid Training - typically lasting 1-2 weeks from 9:00am-6:00pm Mon-Fri (EST)

• Eligible for benefits starting the 1st of the month after 60 days