Member Outreach Coordinator – Call Center

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Make a significant number of outbound calls daily to members regarding cases received from health plans.

• Collect and verify member information over the phone, ensuring both accuracy and completeness.

• Thoroughly document all member interactions and update records in the system prior to case assignment.

• Consistently perform repetitive outreach and data verification tasks with meticulous attention to detail.

• Address member inquiries or concerns, escalating matters to a Client Services Consultant when necessary.

• Collaborate with the Client Services team to guarantee a seamless handoff and comprehensive information transfer.

• Conduct follow-up calls as required to collect outstanding information before case assignment.

• Comply with company policies, procedures, and all data privacy regulations while managing sensitive information.

⛳️ Requirements

• High school diploma or equivalent is required.

• Previous experience in customer service, healthcare, or similar fields is preferred.

• Comfortable with making outbound phone calls for the majority of the workday.

• Strong communication skills (both verbal and written), exhibiting a professional and empathetic demeanor.

• Proficient in Microsoft Office Suite; familiarity with case management software is a plus.

• Detail-oriented with excellent organizational and multitasking abilities.

• Capable of maintaining accuracy and focus in a structured, process-driven environment.

• Proven ability to manage confidential information with discretion and professionalism.

• Able to work independently, take initiative, and collaborate effectively within a team.

• Bilingual (English/Spanish) skills are strongly preferred due to business needs.

• Must have a computer equipped with a functioning camera and microphone, as well as a reliable home internet connection.

• Preferred candidates should reside in the Mountain Standard Time or Pacific Standard Time zones.

• Successful completion of a post-offer background and reference check is required.

🏝️ Benefits

• Paid sick time.

• Eligibility to enroll in the company’s 401(k) plan after three months of employment.

• Spanish-speaking incentive for qualified bilingual staff.

• Part-time schedule of up to 29 hours per week, Monday through Friday.