Medical Virtual Assistant – Patient Reactivation, Scheduling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively reach out to patients to confirm the completion of labs, imaging, referrals, diagnostic tests, and other follow-up care as ordered by providers.

• Keep track of pending provider orders and manage follow-up lists to avoid delays in patient care.

• Monitor outstanding patient tasks to ensure that none are overlooked.

• Collaborate with patients regarding provider requests, test results, referrals, and any additional care instructions.

• Escalate complex patient issues when necessary.

• Schedule, reschedule, and confirm appointments with various providers.

• Maintain organized calendars for providers while enhancing patient flow.

• Use the patient communication platform to send appointment reminders.

• Coordinate follow-up appointments and ensure accurate scheduling.

• Professionally and efficiently answer incoming patient calls.

• Conduct outbound calls for patient follow-ups, appointment confirmations, and care coordination.

• Act as the virtual front desk, aiding patients with scheduling inquiries and general questions.

• Provide compassionate, patient-centered communication in every interaction.

• Verify patient insurance eligibility and benefits.

• Review insurance coverage before appointments and document findings accurately.

• Communicate relevant insurance information to patients when needed.

• Offer both front and back office medical assistant support.

• Ensure accurate documentation within the EMR/EHR system.

• Manage emails, provider messages, and administrative workflows.

• Assist with coordinating calendars and daily office operations.

• Maintain HIPAA compliance and uphold patient confidentiality.

⛳️ Requirements

• At least 2 years of experience in healthcare administration or as a medical virtual assistant.

• Preferred experience in an internal medicine or primary care setting.

• Strong background in patient scheduling, follow-up, and care coordination.

• Experience in verifying insurance eligibility and benefits.

• Proficient in the use of EMR/EHR systems.

• NextGen Office experience is highly preferred; candidates with similar EMR experience are also encouraged to apply.

• Excellent verbal and written communication skills in English, with a patient-friendly speaking voice.

• Professional, compassionate, and empathetic attitude when dealing with patients.

• Strong organizational abilities with exceptional attention to detail.

• Capable of multitasking and managing competing priorities effectively.

• Self-motivated, able to work independently, and proactive in solving problems.

• Reliable, dependable, and committed to long-term employment.

• HIPAA compliant or willing to undergo HIPAA training.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Enjoy access to top-tier support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon client approval.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.