Medical Intake Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all incoming MedWatch calls, including initiating cases, completing call logs, forwarding calls, providing updates on case status, and sharing claims phone numbers.

• Conduct outgoing calls for demos, case-completion details, Bill to Dates, and Discharge dates.

• Complete incoming electronic Webcert submissions.

• Dispatch CM Reports/Invoices and Path letters for MedWatch cases.

• Handle responses to incoming Path letters.

• Attach and distribute 100 to 200 faxes daily, occasionally opening cases from received faxes.

• Call DMTHR patients to introduce the nurse and the program before transferring cases to the DM nurse.

• Receive calls from DMTHR patients, explain the program, and transfer them to the DM nurse.

• Review nurse emails for various case requests, case openings, and changes in information.

• Monitor the CM Inbox and respond to emails regarding new CM cases and UR procedures.

• Verify, amend, and finalize patient and provider demographic information.

• Address fax failures by researching fax numbers and manually re-faxing as required.

• Fax PA Reviews for nurses.

• Create cheat sheets, documents, spreadsheets, and correspondence.

• Set follow-up dates for HRAs in DM.

• Manage mailing for UR, CM, and DM.

• Perform additional duties or responsibilities as assigned.

⛳️ Requirements

• High School Diploma.

• Exceptional data entry and typing abilities.

• Basic computer skills and proficiency in relevant computer applications.

• Understanding of medical terminology.

• Capacity to manage multiple complex tasks simultaneously with a strong attention to detail and accuracy.

• Familiarity with customer service principles and practices.

• Some experience in a call center or customer service setting.

• Strong verbal, written, and listening communication skills.

• Ability to tolerate stress and work effectively in a team setting.

• Good organizational and time management skills.

• Excellent verbal and written communication capabilities.

• Skilled in tactfully and diplomatically managing difficult situations.

• Effective problem-solving and decision-making skills.

• Proficient computer skills, particularly in MS Office Suite products, including Word, Excel, and PowerPoint.

• Eligibility to work in the United States for any employer without sponsorship.

• A dedicated, quiet workspace at home.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability.

• Long-term disability.

• Life insurance.

• AD&D insurance.

• 401(k) with matching contributions.

• Critical illness coverage.

• Legal plan.

• Identity theft protection.

• Pet insurance.

• Discount programs.