Medical Admin/Patient Coordinator, Weight Management Practice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing patient calls with a friendly and professional demeanor while documenting interactions in eClinicalWorks.

• Schedule, confirm, and reschedule appointments for both new and returning patients.

• Act as the primary phone liaison, addressing non-clinical inquiries from patients.

• Perform follow-up calls and appropriately route clinical questions.

• Oversee provider calendars and follow up with patients who require routine care or weight management check-ins.

• Reduce scheduling gaps effectively.

• Prepare, submit, monitor, and follow up on prior authorization requests for medications, imaging, and procedures.

• Collect medical documentation and coordinate with insurance providers to avoid delays in patient care.

• Update patient demographics and insurance information in eClinicalWorks.

• Manage messages in the patient portal and complete daily administrative tasks for the practice.

⛳️ Requirements

• At least 2+ years of experience supporting a U.S.-based medical office in roles such as Receptionist, Scheduler, Patient Coordinator, or Medical Admin.

• Proven track record of managing high-volume inbound and outbound patient calls.

• Experience with complex scheduling systems.

• Demonstrated ability to submit, track, and follow up on insurance prior authorization requests.

• Exceptional spoken and written English, possessing a warm, personable, and clear phone voice.

• Strong organizational skills and meticulous attention to detail.

• Capability to work independently in a remote environment with a long-term commitment.

• A quiet, HIPAA-compliant home office setup.

• Dependable computer configuration, high-speed internet access, and a clear headset.

• Preferred: Experience in Primary Care, Weight Management/Weight Loss, Obesity Medicine, or Internal Medicine.

• Preferred: Hands-on experience with eClinicalWorks (eCW).

• Preferred: Experience managing medication prior authorizations for weight management or chronic disease medications.

• Preferred: Familiarity with Comm IT phone systems, insurance verifications, or basic medical billing/RCM workflows.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and continuing education.

• Flexible working hours in a remote setting.

• Supportive and collaborative team environment.