Master's Intern – Continuous Improvement and Process Governance, BPMN/Lean

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and execute a scalable and sustainable operational framework focused on efficiency.

• Alleviate the commercial team's workload to prioritize higher-value tasks.

• Enhance customer experience by simplifying, standardizing, and achieving scale improvements in operational processes.

• Facilitate the transformation of the service model, ensuring seamless integration among processes, personnel, and technology.

⛳️ Requirements

• Master's degree: currently enrolled or completed.

• Academic background in Computer Science, Computer Engineering, Software Engineering, or Information Systems.

• Lean Six Sigma certification (Yellow or Green Belt) is preferred.

• Experience in digital transformation initiatives.

• Proficiency in journey design, such as customer journey mapping.

• Familiarity with banking or financial operational management.

• Experience with Low-Code/No-Code automation tools (e.g., Power Platform, Power Automate, Automation Anywhere, or similar) is desirable.

🏝️ Benefits

• Stipend: R$ 9,000.00

• Work arrangement: Remote