Mandarin / English Customer Support Agent

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• As a Customer Support Agent at 5CA, you will deliver customer service for global Consumer electronics and E-commerce companies as part of a large international team.

• You will be the first point of contact for customers, assisting them via email, live chat, social media, and phone.

• Your role will involve calmly resolving their issues and providing support during critical moments.

• You will also participate in guided training to enhance your skills and ensure you deliver exceptional customer support for our clients and their customers.

⛳️ Requirements

• You must speak Mandarin at an advanced level (minimum C1) and English at an intermediate level (minimum B2).

• You should be based in Malaysia.

• A keen interest in E-commerce, consumer electronics, and customer satisfaction is essential.

• You should be open to engaging with new technologies and products.

• Quick learning, initiative, and strong troubleshooting skills are key attributes for this role.

• A dedicated, quiet workspace within your home is required.

• (Optional) Previous experience in a customer service environment is advantageous.

🏝️ Benefits

• Enjoy the flexibility of working 100% remotely, eliminating commute time and travel expenses.

• Join a fast-paced international company with ambitious clients in gaming, e-commerce, and technology.

• Experience a casual, diverse, and inclusive culture with colleagues from over 80 countries, speaking more than 25 languages, where we celebrate individual uniqueness.

• Access innovative digital tools and comprehensive training, including our library of online courses.

• Participate in various learning and career development initiatives throughout the year.

• Engage in fun employee activities and join 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA, among others.