Manager, TIME Operations Alliance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Coordinate and implement data provisioning operations for clients, collaborating with internal partners.

• Recognize risks associated with data provisioning operations and collaborate with internal teams to address issues.

• Offer operational and high-level scientific support in critical areas for individual clients.

• Act as a primary contact in managing day-to-day activities of a portfolio of projects, ensuring customer satisfaction and fostering the growth of the Tempus TIME business.

• Grasp the challenges faced by partners and work closely with Business Development and internal Tempus teams to formulate proposals that highlight how Tempus can address those challenges.

• Organize cross-departmental working groups with partners and joint steering committees.

• Evaluate the need for engaging Tempus subject matter experts across various product areas in collaboration with Business Development and Operations.

• Develop a comprehensive understanding of all contracts relevant to partnerships and coordinate with internal stakeholders to guarantee seamless execution.

• Proactively identify and escalate issues; serve as a point of internal and joint escalation; devise and present recommendations for resolution.

• Lead the planning and execution of relevant face-to-face partner meetings in collaboration with cross-functional teams.

• Conduct account health progress assessments internally, coordinating across diverse Business Development activities, proposals, projects, etc.

• Champion the strategic objectives of the partnership, managing expansion opportunities and executing initiatives to ensure the partnership achieves its long-term potential.

• Maintain and grow collaborations with pharmaceutical partners/CROs, employing innovative strategies for rapid study start-up.

• Oversee deliverable execution for a subset of pharmaceutical clients, emphasizing quality and timely completion.

• Manage the daily execution of studies within the TIME network from start-up to closure, ensuring client satisfaction and ongoing growth of the Tempus business.

• Leverage knowledge of clinical trial development and study start-up to prepare a portfolio of trials for the network of sites.

• Assist the team in developing innovative tactics, processes, tools, systems, and strategies to accelerate the completion of cancer clinical trials.

• Collaborate with various teams within Tempus to fulfill key deliverables, including site operations, medical affairs, pathology, bioinformatics, and data science.

• Identify risks related to assigned studies and work with internal and external partners to address issues.

• Occasional travel may be required (subject to project needs).

• Additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree with over 7 years of experience in managing complex clinical trials from site, sponsor, or CRO perspectives.

• Knowledge of FDA regulations, GCP, study start-up, clinical trial agreements, trial budgets, IRB submissions, and pharmaceutical operations.

• A collaborative team player who excels in a dynamic, fast-paced business environment.

• Outstanding customer service capabilities along with strong interpersonal and problem-solving skills.

• Proven success in setting and achieving high personal performance standards.

• Highly organized and systematic, with exceptional attention to detail and the ability to execute tasks accurately while focusing on process improvement.

• Flexible and adaptable, capable of working independently in a fast-moving environment.

• Proactive mindset that can operationalize actionable solutions and facilitate quick problem-solving among internal and external stakeholders.

• Executive presence and experience in engagement; adept in business analysis and project management.

• Understanding of translational research, discovery, and clinical development processes in pharmaceutical companies.

• Advanced knowledge of oncology and clinical trial operations.

• Proven ability to navigate complex client and internal team dynamics effectively.

• Exceptional account management skills, with a talent for articulating issues and engaging a broad range of stakeholders to resolve challenges.

🏝️ Benefits

• Incentive compensation.

• Restricted stock units.

• Medical benefits.

• Additional benefits depending on the position.