Manager, Technical Lead – Blacksmith/CRM

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead the optimization of processes and the standardization of solutions by utilizing best practices from various platforms, architectural guidelines, and industry standards.

• Manage system integrations across enterprise platforms, encompassing interfaces with ERP systems, third-party applications, and external partners (such as APIs, EDI, and middleware solutions).

• Organize and carry out use case testing, validate end-user activities, and provide post-implementation hyper care support.

• Supervise production support operations and serve as the escalation point for critical incidents and significant system challenges.

• Collaborate with business stakeholders, product owners, development teams, data governance, and subject matter experts after implementation to prioritize and deliver system enhancements.

• Work alongside cross-functional teams to facilitate end-to-end enterprise business processes and pinpoint areas for productivity, efficiency, automation, and scalability through technology.

• Cultivate and sustain strong relationships with key business stakeholders and end users by developing a deep functional understanding and establishing trusted partnerships.

• Recognize opportunities for cost savings and drive innovation through initiatives focused on process improvement, automation, and modernization.

• Specify solution architecture requirements and ensure they align with enterprise architectural principles and standards.

• Verify that solutions adhere to security, risk, and regulatory requirements in accordance with Information Security and governance policies.

• Engage in the planning and execution of digital transformation initiatives, particularly focusing on core enterprise platforms and integrated business processes.

• Lead efforts to resolve critical system issues, ensuring prompt and effective resolutions.

• Assist in conducting cost-benefit analyses and developing business cases for proposed initiatives and enhancements.

• Provide leadership, mentorship, and guidance to Business System Analysts and technical team members to promote effective collaboration and delivery.

⛳️ Requirements

• Demonstrable experience in technical delivery and IT leadership roles, emphasizing solution design, systems implementation, and release management.

• Proven capability to lead, mentor, and manage Business System Analysts or similar positions.

• Excellent communication, collaboration, and stakeholder management abilities.

• Strategic and analytical approach with the capacity to align technology solutions with business goals.

• Experience in driving process enhancements and applying application or platform best practices in complex enterprise environments.

🏝️ Benefits

• Comprehensive insurance package available on Day-1 that includes a variety of health and wellness programs.

• Health, Dental, and Vision insurance.

• Health savings account.

• Flexible spending account.

• Life and accident insurance.

• Employee assistance program.

• Telehealth services.

• One-on-one health coaching.

• Supportive benefits throughout all stages of your life.

• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end.

• Short-Term Incentive/Performance bonuses.

• Flexible scheduling options.

• Vacation pay, up to three weeks of time (pro-rated for your first year of employment).

• Holiday pay for 12 holidays.

• Opportunities for career development and growth.

• Tuition/Education assistance programs.

• Access to LinkedIn Learning.

• Scholarship programs for employees' children.

• Parental leave.

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance.

• Bereavement leave.

• Up to $300 fitness reimbursement.

• Up to $300 massage reimbursement.

• Employee appreciation events.

• Employee discounts.

• Opportunities for charitable giving.