Manager, Settlement Services

This is a fully remote position, open to applicants in India.

📋 Description

• Provide strategic and operational guidance across the Title & Settlement function.

• Manage the complete operational performance throughout Title & Settlement processes, encompassing Pre-Closing, Closing, Funding, Recording, and Post-Closing.

• Establish and oversee service delivery standards, SLAs, turnaround times, productivity measures, and quality metrics across teams.

• Promote operational scalability to accommodate volume growth, the onboarding of new clients, and transitions of legacy portfolios.

• Lead and supervise Team Leads and/or Supervisors, offering direction, coaching, and performance monitoring.

• Take ownership of process standardization, documentation, and governance across all settlement workflows.

• Integrate quality and risk management frameworks into daily operations.

• Act as an operational partner for key clients, lenders, and underwriters.

⛳️ Requirements

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).

• 8–12 years of progressively responsible experience in Title, Escrow, or Settlement Services operations.

• Proven experience in leading scaled operations, managing complex workflows, and executing cross-functional initiatives.

• Experience collaborating with national title underwriters, large lenders, or institutional clients is preferred.

• Comprehensive understanding of Title search, examination, curative, and closing operations.

• Exceptional leadership, coaching, and stakeholder management abilities.

• Data-driven approach with strong analytical and problem-solving skills.

• Familiarity with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms).

🏝️ Benefits

• Career development opportunities.

• Challenging work.

• Great colleagues.