Manager, Player Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Propel crucial VIP sales metrics that enhance customer engagement, market share, and net revenue while strengthening and fostering relationships with current customers.

• Support process and compliance initiatives aimed at improving operations, efficiency, and service, while providing coaching to elevate team performance.

• Collaborate closely with Analytics teams to oversee reinvestment programs, including promotions and other incentive rewards, by regularly reviewing reports and actual transactions.

• Aid VIP leadership in the creation and execution of sales training programs.

• Engage in the escalation process, collaborating with clients and other DK departments to resolve client cases effectively.

• Lead a high-performing team through coaching, constructive feedback, and a solutions-focused approach.

⛳️ Requirements

• A bachelor's degree in a related field with a minimum of 5 years of experience in the Gaming, Hospitality, Sales, or Marketing sectors.

• At least 3 years of experience in managing a sales team through effective communication, coaching, and performance management.

• A strong grasp of the product line with the capability to identify and implement strategies that enhance operational efficiency and revenue.

• Proven experience in coaching a team to provide a high-quality customer experience and consistent sales techniques.

• Must be capable of obtaining and maintaining the necessary State Gaming Licenses.

🏝️ Benefits

• Accommodations are available upon request for applicants participating in the selection process.