Manager, Finance System Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop the Finance System Support team, establishing priorities and ensuring a high standard of service.

• Manage daily support for essential finance systems, addressing incidents, requests, recurring issues, and escalations.

• Supervise month-end close support, encompassing system readiness, process monitoring, issue resolution, and risk communication.

• Oversee finance system access procedures, role governance, periodic reviews, segregation of duties considerations, and collaboration with IT and control owners.

• Collaborate with finance, IT, internal development teams, and external support providers to troubleshoot complex issues and implement sustainable solutions.

• Create support practices, documentation, controls, and user guidance across AP, AR, inventory, fixed assets, general ledger, CRM, and BI reporting.

• Drive and support finance systems initiatives that enhance controls, boost efficiency, facilitate integrations, and meet business and compliance requirements.

• Manage requirements gathering, testing, change readiness, user communication, and post-implementation support.

• Coordinate the quarterly release cycle from intake and prioritization to testing, deployment readiness, and impact communication.

• Ensure finance systems comply with business, audit, compliance, and control standards while maintaining stability, usability, and scalability.

• Act as an escalation point for finance leaders and business partners regarding system-related inquiries, process issues, controls, and support priorities.

• Support AI-driven initiatives that enhance finance processes, insights, automation, and user experience.

⛳️ Requirements

• Experience in finance or accounting processes, including operational workflows, controls, accounting implications, and system-related risks.

• Previous experience in people management is essential, including leading, coaching, prioritizing work, managing escalations, and enhancing service delivery.

• Required experience in supporting large ERP systems.

• Preferred experience with SAP.

• Broader experience with finance systems is advantageous.

• Strong comprehension of support processes, access management, change control, testing, documentation, release management, and finance system controls.

• Exceptional communication and stakeholder management abilities across finance, IT, development teams, external partners, and senior stakeholders.

• Strong analytical and problem-solving capabilities, including investigation of complex issues, root-cause analysis, and controlled resolution.

• Ability to juggle multiple priorities, balance operational support with project delivery, and maintain high-quality outcomes in a fast-paced environment.

• Legal authorization to work in the United States without the need for employer sponsorship.

🏝️ Benefits

• Bonus eligibility

• Comprehensive benefits package

• Remote-first working model

• Employee-led diversity and inclusion networks

• Annual charity and fundraising initiatives

• Volunteer days

• Global employee sustainability initiatives

• Global fitness and trivia competitions

• Global wellbeing days

• Monthly wellbeing webinars and training

• Recruitment and selection process adjustments for accessibility, upon request