Manager Field Service Engineer – North Germany, Poland

This is a fully remote position, open to applicants in Germany.

📋 Description

• Accountable for leading and coordinating Field Service Engineers across Northern Germany and Poland.

• Guarantee high-quality technical support, operational excellence, and a consistent customer experience in the region.

• Convert departmental and company strategies into actionable operational plans.

• Collaborate closely with various departments and stakeholders to ensure alignment and facilitate an integrated customer journey.

• Cultivate a culture of trust, accountability, and continuous improvement as a people leader.

⛳️ Requirements

• A higher education degree in a technical or engineering field.

• Minimum of 5 years' experience in leading a team of engineers.

• Demonstrated expertise in people management, coaching, and team development.

• Strong commercial acumen, stakeholder management, and relationship-building abilities.

• Exceptional communication, influencing, and negotiation skills.

• Robust organizational and performance management skills.

• Familiarity with industry-specific regulations, including IVDR and ISO13485, and the capacity to translate regulatory requirements into compliant processes, governance frameworks, and quality standards.

• Proficient in English and knowledgeable in German.

• Experience in the medical device, diagnostics, or a related regulated sector is preferred.

🏝️ Benefits

• An attractive salary package, inclusive of a bonus scheme.

• A company car, mobile phone, tablet, and laptop.

• Opportunities for professional development.