Managed Service Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as a senior point of escalation for intricate technical challenges from Level 1 and Level 2 teams.

• Deliver expert-level troubleshooting across servers, networks, cloud platforms, and end-user environments.

• Conduct advanced remote troubleshooting for workstations, servers, and network-related problems.

• Manage and support remote access solutions, including VPNs, Terminal Services, and cloud-based environments.

• Lead and facilitate migrations and upgrades, encompassing Microsoft 365 (Exchange, SharePoint) and Microsoft Entra (Azure AD/Intune).

• Install, configure, and enhance workstations, hardware, and software for optimal performance and reliability.

• Offer guidance, mentorship, and technical direction to junior engineers.

• Engage in on-call rotations to assist with after-hours incidents and critical issues.

• Travel on-site as necessary to support client environments (limited travel required).

• Maintain precise and comprehensive documentation of incidents, resolutions, and standard operating procedures.

• Ensure compliance with internal processes, SLAs, and best practices.

• Actively seek opportunities to enhance systems, processes, and service delivery.

⛳️ Requirements

• A minimum of 5 years of experience in a Managed Services Provider (MSP) setting.

• Strong proficiency in Windows Desktop and Windows Server (2016 and newer).

• In-depth knowledge of: Networking (WAN/LAN, routing, switching, firewalls, load balancing).

• Familiarity with networking protocols (TCP/IP, VPN, IPSEC, VoIP, QoS).

• Expertise in virtualization platforms and storage solutions (SAN, RAID, iDRAC, iLO).

• Experience with Microsoft 365, Google Workspace, and Remote Desktop Services.

• Knowledge of Microsoft Entra (Azure AD), Intune, Conditional Access, and DLP.

• Proficiency in DNS/DHCP administration and troubleshooting.

• Experience with server hardware configuration and infrastructure management.

• Working knowledge of scripting and automation (PowerShell or equivalent).

• Acquainted with macOS, mobile device management (iOS/Android), and VoIP systems.

• Strong analytical and problem-solving abilities with the capacity to work independently.

• Exceptional communication skills with the talent to convey complex technical concepts to non-technical users.

• Proven capability to mentor junior team members and spearhead technical initiatives.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.

🏝️ Benefits

• Full Philippine Statutory Benefits.

• 13th Month Pay.

• De Minimis Allowance.

• Night shift differential pay.

• Paid Time Off (PTO).

• Health insurance.

• Life insurance - (maximum coverage of PHP 3M).

• Equipment.