This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide support to members of the loyalty programs at Meliá Hotels International, managing inquiries, requests, and complaints related to various loyalty initiatives.

• Offer assistance and support to program members.

• Collaborate with hotels and internal departments to manage requests.

• Record and update information in the relevant corporate tools.

• Follow up on cases and requests.

⛳️ Requirements

• Degree in Tourism or a related university qualification. Relevant experience in the tourism sector and customer service will also be valued.

• Previous experience in customer service, customer care, or incident management.

• Experience in tourism, hospitality, or loyalty programs is highly desirable.

• Proficient in English, both written and spoken.

• Knowledge of a second language, particularly German, will be viewed favorably.

• Proficient in Microsoft Office, especially Excel.

• Customer-oriented with the ability to resolve incidents.

• Strong organizational skills and attention to detail.

• Proactive and adaptable to dynamic environments.

• Excellent communication skills and ability to work in a team.

🏝️ Benefits

• My MeliáRewards: Join our exclusive loyalty program and enjoy unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.