Loss Mitigation Document Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review incoming documents from borrowers to identify any missing items.

• Document updates in the system of record and upload borrower documentation into Tempo/EDMS.

• Generate letters informing borrowers of necessary outstanding documents.

• Communicate file statuses with Underwriting, Mediations, Litigation, Foreclosure, and SPOC teams.

• Assess files with upcoming foreclosure sale dates for underwriting readiness.

• Verify the accuracy of daily reports and completed tasks.

• Respond to daily emails and Comtags in a professional and accurate manner.

• Track, sort, open, digitally combine, and perform quality checks on incoming email and fax packages.

• Identify the correct borrower loan numbers and cross-reference borrower information in LoanServ and Account Connect.

• Load, categorize, and index document images in the EDMS.

• Create CIT flags in LoanServ to alert business units of document uploads.

• Assist in document disposition processes.

• Maintain consistent and punctual attendance.

• Execute other related duties as assigned.

⛳️ Requirements

• 1–2 years of experience as a Loss Mitigation Document Specialist I, or 1 year of related experience and/or training.

• Some college education, an associate degree, or equivalent from a two-year college or technical school is preferred.

• Proficiency in Microsoft Excel.

• Proficiency in Adobe Acrobat.

• Knowledge of various file formats.

• Familiarity with mortgage documents is strongly preferred.

• Understanding of financial documents.

• Experience with processing tasks.

• Ability to read business journals, financial reports, and legal documents.

• Capability to present information and respond to inquiries.

• Competence in performing basic mathematical operations.

• Ability to apply common-sense understanding and follow written, oral, or diagrammed instructions.

• Capacity to manage sensitive and confidential information.

• Basic interpersonal skills and tactfulness.

• Ability to sit frequently, and occasionally stand, walk, use hands, reach, and lift or move up to 25 pounds.

• Must maintain regular and punctual attendance.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer contributions.

• Opportunities for professional development and career advancement.

• A supportive and dynamic work environment.