Loan Processing Administrator – AU Mortgage Experienced

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee your own loan application pipeline from initiation to settlement, serving as the primary contact for clients, referral partners, and agents.

• Deliver consistent and proactive updates to clients and stakeholders to facilitate a seamless and transparent experience.

• Collaborate with lenders, solicitors, and third parties, actively following up and escalating issues as necessary to adhere to deadlines.

• Quickly identify and resolve problems to ensure the progress of applications.

• Prepare and submit loan application documents along with supporting materials.

• Gather, organize, and maintain all client documentation, ensuring that files are accurate, complete, and compliant.

• Keep CRM systems updated with precise client and loan information.

• Monitor application progress and coordinate tasks to assist brokers in meeting deadlines.

• Provide daily administrative support, including managing emails, calendars, valuations, and pricing requests.

⛳️ Requirements

• A minimum of 1–3 years of experience in Australian mortgage processing, credit analysis, or broker support.

• Strong knowledge of Australian lending policies, documentation, and compliance requirements.

• Practical experience with ApplyOnline and/or lender systems.

• Hands-on experience in ordering valuations and completing lender pricing.

• Familiarity with CRM tools such as SalesTrekker, Mercury, MyCRM, or similar platforms.

• Exceptional attention to detail and organizational capabilities.

• Strong written and verbal communication skills in English.

• Confident in directly engaging with clients, capable of building rapport and managing one-on-one interactions via phone and email.

🏝️ Benefits

• Fully remote work environment.

• Day shift schedule; no graveyard shifts and weekends off.

• Paid leave benefits: 15 Vacation days, 3 Bereavement days, 5 Emergency days.

• Supportive, enjoyable, and growth-oriented work culture.

• Become part of a team of 8+ staff located in the Philippines.

• Annual bonus (ranging from 5 to 6 digits based on company settlements).