Loan Mitigation Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver training for new hires and assist management with coaching and additional training for employees requiring development.

• Lead all-hands training sessions to convey departmental and divisional updates and changes.

• Create, develop, and maintain the curriculum and learning materials for new hires.

• Act as a subject matter expert in Loss Mitigation, ensuring accurate communication across functions.

• Provide feedback on performance and progress to trainees, employees, and leadership.

• Integrate relevant feedback into training programs.

• Review and audit loan-servicing documentation, claims, modification figures, notices, appeal language, and timelines for regulatory compliance.

• Assess and audit income, expense, and qualifying information for compliance purposes.

• Schedule and conduct monthly mediations and personal meetings as necessary.

• Establish, document, and maintain processes and procedures within the department.

• Analyze performance metrics and formulate coaching strategies.

• Identify best practices and inefficiencies within the department and recommend enhancements to leadership.

• Cross-train team members across departments until they achieve proficiency.

• Oversee training administration, including scorecards, materials, and system access.

• Collaborate with Guild University and other trainers.

• Provide support during peak production days as needed.

• Engage in special projects and fulfill other assigned responsibilities.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least one year of experience in Guild Loan Servicing is required.

• A minimum of two years' experience in mortgage training and familiarity with any of Guild's systems; OR at least three years' experience in training or roles related to public speaking.

• Prior experience in training/teaching, both in virtual and in-person formats, or in presentation roles is essential.

• Experience in developing training content and technical writing is required.

• Capability to coach less experienced team members, answer inquiries, and enhance skills.

• Ability to function in an emotionally demanding role that necessitates patience, empathy, and sensitivity.

• Competence in facilitating learning solutions based on adult learning theories.

• Willingness and ability to quickly learn new tools and techniques.

• Strong interpersonal skills, multitasking abilities, project management skills, and analytical and critical thinking capabilities.

• Excellent verbal and written communication skills, along with public speaking proficiency.

• High proficiency in Microsoft Teams, SharePoint, PowerPoint, Word, and Excel.

• Familiarity with Microsoft Office Suite, Wiki, collaborative cloud-based applications, and third-party software tools.

• Ability to work independently with minimal supervision and be self-motivated.

• Skills in coordinating meetings and organizing training sessions.

• Exceptional time management, organizational skills, and attention to detail.

• Capacity to thrive in a fast-paced, metrics-driven environment.

• Ability to adhere to and implement established process protocols.

• Availability to work Monday through Friday during business hours.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• LTD insurance

• 401(k) plan with employer match

• Enjoyable work environment

• Competitive salary