Litigation Support Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assist with the breach-of-warranty (Lemon Law) legal proceedings in California.

• Function as GM’s technical expert and PMK/PMQ in ongoing California breach-of-warranty cases.

• Oversee the technical inspection and expert-testimony processes.

• Collaborate with local counsel and GM Legal to assess cases, prepare testimony, and align strategies.

• Analyze cases based on technical merit.

• Conduct vehicle inspections and review repair histories along with supporting documentation.

• Aid in discovery and filing tasks, including declarations and reviews of TSBs, field actions, and engineering documents.

• Prepare for and engage in depositions, arbitrations, and trials.

• Serve as GM’s corporate representative when appointed by counsel.

• Ensure adherence to litigation holds, information lifecycle management, and data privacy regulations.

• Enhance case-evaluation criteria, documentation standards, and practices related to testimony preparation.

• Create and maintain playbooks, job aids, and training resources.

• Provide training and support to Service Zone and Field Engineering teams.

• Participate in California Lemon Law seminars and industry/legal educational training.

• Contribute to favorable case outcomes through prompt evaluations, precise inspections, and credible testimonies.

• Meet service-level expectations for case reviews, documentation, and inspection turnaround times.

• Report to the Regional Litigation Manager and collaborate with GM Legal and external legal counsel.

⛳️ Requirements

• At least 5+ years of experience as a dealership or OEM automotive technician; GM experience is highly preferred.

• Willingness to travel up to 75% within California for vehicle inspections, court appearances, and counsel meetings.

• In-depth knowledge of OEM service policies, warranty administration processes, and California Lemon Law legislation.

• Experience in reviewing and interpreting repair order histories, technical service bulletins, field actions, and internal engineering documents.

• Comfort level in testifying during depositions, arbitrations, and trials while serving as a PMK/PMQ or corporate representative.

• Strong oral and written communication abilities.

• Analytical skills to address complex technical and documentation challenges within a legal framework.

• Excellent interpersonal, planning, organizational, and computer skills.

• Proficient in common office software and documentation tools.

• ASE Master Certification required.

• OEM Automotive Certification is necessary.

• A bachelor’s degree in business, automotive technology, engineering, or a related field is preferred.

• Experience as an OEM Field Service Engineer is a plus.

• Background in serving as a corporate representative for Lemon Law or breach-of-warranty matters is preferred.

• Experience supporting in-house legal teams or outside counsel in automotive litigation is advantageous.

• Must live within 100 miles of the Western Regional Office located in Westlake Village, California.

• Must be legally authorized to work without GM immigration-related sponsorship now or in the future.

• Capability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.

• Willingness to relocate to an approved city within the assigned territory if not already residing there.

🏝️ Benefits

• Incentive pay program with payouts based on company performance, job level, and individual contributions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Health Savings Account options.

• Flexible Spending Accounts available.

• Retirement savings plan included.

• Sickness and accident benefits provided.

• Life insurance coverage.

• Paid vacation and holidays offered.

• Tuition assistance programs available.

• Employee assistance program included.

• Discounts on GM vehicles.