Licensed Property & Casualty Agent – GA

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through phone, email, and other methods to provide assistance with quotes, new policies, billing questions, underwriting inquiries, and policy modifications.

• Establish rapport and trust by asking insightful questions, comprehending member needs, and delivering precise solutions to reduce transfers and escalations.

• Execute insurance transactions including endorsements, cancellations, and coverage modifications while ensuring adherence to industry regulations and internal policies.

• Work in collaboration with insurance carriers and internal teams to address issues and furnish timely, accurate information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Minimum of 6 months of customer service experience is required.

• Excellent written and verbal communication skills with a professional and empathetic demeanor.

• Capacity to multitask across various applications while ensuring focus and precision.

• An Active Property & Casualty or Personal Lines license is essential.

• Typing speed of 20 WPM with 90% accuracy is required.

• Strong understanding of insurance compliance and regulatory standards.

• Proficient research and internet skills; quick learner across diverse subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools are necessary.

• High-speed Internet via wired ethernet connection is required; no Wi-Fi, Satellite, Cellular Hotspot, or Cellular Internet.

• An upload speed of 5 Mbps and download speed of 50 Mbps is needed.

• Internet service provider must be highly stable with 1% or less packet loss and latency under 100ms.

• Availability of a cell phone or tablet and the capability to install required 2FA software.

• A quiet environment during the interview is essential, free from Bluetooth devices, smart watches, additional computers, or writing instruments; door closed; phones must not be allowed.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options available.

• Telemedicine & Mental Health Support for accessible care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) with Company Match to assist in future planning.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance for additional peace of mind.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits, including accident, critical illness, hospital coverage, and more.

• Additional perks such as legal assistance, identity protection, and pet insurance.

• Qualfon will supply all necessary equipment.

• Remote work arrangement available.