Licensed Property and Casualty

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage a high volume of incoming calls, addressing account inquiries, claims, and general questions.

• Efficiently collect customer information, assess, and meet customer needs while educating them about products and services as necessary.

• Proficiently navigate and utilize multiple systems simultaneously.

• Communicate effectively with pet parents both verbally and in writing.

• Resolve customer issues following one call resolution guidelines and/or the escalated process.

• Achieve or surpass company and client performance metrics.

• Maintain a balance between company policies and client benefits when making decisions.

• Continuously assess and identify opportunities to enhance processes that positively affect our client and its customers.

• Responsible for documenting call dispositions and compiling customer information as required.

⛳️ Requirements

• Must possess a property and casualty license in your state of residence.

• Must be willing to release property and casualty appointments (Health or Life appointments do not need to be released).

• Must be available to work on weekends.

• Minimum of two years of customer service or call center experience.

• Ability to pass a drug screening and background check.

• A dedicated workspace at home is required.

• Internet speed of 20 Mb/s for downloads and 10 Mb/s for uploads is necessary (Wireless access is not allowed).

• Experience with Salesforce Customer Relationship Management (CRM) systems is advantageous.

🏝️ Benefits

• Health insurance.

• Paid time off.