Legal Intake Specialist – Personal Injury

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Respond to incoming inquiries through phone, web forms, and chat in real-time.

• Conduct concise (5–8 minute) and compassionate discovery calls to collect essential case information.

• Utilize proprietary scripts and strict qualification standards to assess case suitability.

• Execute live warm transfers to partner legal teams or arrange callbacks for qualified leads.

• Precisely document all caller information and case details in Salesforce.

• Oversee follow-ups for pending leads, ensuring a well-organized pipeline.

⛳️ Requirements

• Excellent English communication skills (C1 level), both spoken and written.

• Fully bilingual, proficient in both English and Spanish.

• Minimum of 1 year experience in a high-volume call center, customer service, or medical/legal office setting.

• Outstanding verbal communication abilities, capable of mirroring a caller’s tone, demonstrating empathy, and quickly building rapport.

• Sales-oriented mindset aimed at educating callers and guiding them toward taking action on their personal injury concerns.

• Tech-savvy and able to type 45+ WPM while conversing with callers and navigating multiple software platforms concurrently.

🏝️ Benefits

• Performance-based incentives

• 100% remote work environment

• 6 paid time-off (PTO) days per year