Legal Intake Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in the setup and onboarding processes for new clients.

• Accurately prepare and promptly send engagement letters.

• Oversee client intake procedures from the first contact to onboarding.

• Ensure precise data entry and maintain well-organized client records.

• Collect case-related information from specified online resources.

• Conduct conflict checks following internal protocols.

• Professionally and courteously answer and direct incoming phone calls, handling a call volume of 31 to 45 calls daily.

• Provide support for general reception and administrative tasks as required.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Professional phone etiquette with a client-focused approach.

• High attention to detail and accuracy in data entry tasks.

• Empathetic and capable of establishing rapport with clients.

• Dependable, punctual, and responsible work habits.

• Task-oriented with a proactive attitude towards urgency.

• Strong organizational skills and effective time management.

• Comfortable using CRM systems and digital tools.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.