Legal Intake Coordinator – Youth Defense

This is a fully remote position, open to applicants in Chile.

📋 Description

• Manage and prioritize incoming calls and online submissions to ensure prompt and precise responses.

• Solicit and monitor client reviews, informing the marketing team of any new feedback received.

• Offer translation assistance for Spanish-speaking clients.

• Transition new cases to the legal team after the intake process is completed.

• Assist potential clients throughout the intake procedure, which includes drafting representation agreements and confirming payments.

• Aid the firm administrator and legal team with tasks related to intake.

• Effectively communicate with clients, potential clients, and internal staff members.

• Keep accurate records within the CRM and case management systems.

⛳️ Requirements

• 2-3 years of experience in intake-related tasks.

• Background in customer service roles.

• Legal experience is essential.

• Office Hours: 8:30 AM – 5:30 PM EST.

• Anticipated Call Volume: 16–30 calls daily.

• Proficiency in both Spanish and English is required.

• Familiarity with software/tools: Lawmatics, 8x8, Slack, Clio, Outlook, Active Campaign.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Annual bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.