Legal Engineer – AI, DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Function at the crossroads of law, technology, and customer empowerment.

• Deliver primary technical support to self-service customers.

• Create and manage Help Center content, documentation, and other scalable support resources.

• Monitor product usage and establish adoption and ROI metrics.

• Diagnose, identify, and resolve issues, escalating cases that require immediate attention when necessary.

⛳️ Requirements

• Native or highly proficient German speaker.

• Native or highly proficient English speaker.

• Over 3 years of experience in a technical support or customer success position.

• Prior experience in SaaS or AI environments.

• Excellent communication skills to clarify technical problems and solutions to both engineering and non-technical audiences.

• Previous experience in creating customer-facing documentation or video tutorials.

• Familiarity with support tools such as Intercom or Zendesk.

• Ability to thrive in a fast-paced, dynamic startup setting.

🏝️ Benefits

• 30 vacation days.

• Pension plan.

• Generous Work From Home Allowance.

• Paid parental leave.

• Access to cutting-edge technology.

• Opportunities for learning and growth.