Learning Facilitator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, oversee, and enhance onboarding curricula for coaches, including learning outlines, LMS pathways, learner resources, practice scenarios, job aids, and post-training reinforcement programs.

• Conduct live virtual and asynchronous training sessions, daily learner touchpoints, Coach Power Hours, Coach Huddles, Masterclass sessions, and other ongoing development forums.

• Manage training logistics, such as learner communications, LMS assignments, training calendars, touchpoints, preceptor alignment, coordination with Epic trainers, and post-go-live support.

• Create or facilitate self-paced modules, videos, learning assessments, job aids, and interactive learning experiences.

• Track and maintain training intake, tracking, and capacity data to aid in prioritization, resource planning, and insights into training demands.

• Convert quality rubrics, coaching standards, documentation expectations, and performance metrics into actionable learning experiences.

• Keep version control of learning materials as workflows, systems, policies, and client requirements evolve.

• Collaborate with Epic trainers, health coaches, operations leaders, clinical leaders, and analytics partners to ascertain appropriate training scopes based on roles and learning needs.

• Facilitate change management through the creation of manager and learner communications, expectation-setting materials, and transition plans for new workflows or system updates.

• Offer focused constructive feedback and engage with learners of varying experience levels, learning styles, and cultural backgrounds.

• Identify training gaps, workflow ambiguities, documentation risks, and process inefficiencies; recommend enhancements and escalate needs as necessary.

⛳️ Requirements

• A minimum of a Bachelor’s Degree is required; a Master’s degree is preferred.

• A minimum of 3 years of experience in a teaching, training, or curriculum development role is strongly preferred.

• At least 3 years of successful experience in Care Solutions Coaching or clinical roles is preferred.

• Exceptional presentation skills with the ability to engage confidently, creatively, and interactively are required.

• Experience in classroom and/or virtual facilitation is preferred.

• Strong time-management and organizational skills are required.

• Three or more years of Health Coaching experience and/or health coaching certification, NBHWC certification, clinical coaching experience, or equivalent coaching-practice expertise are preferred.

• Robust knowledge and understanding of operational processes related to coaching are essential.

• Experience in developing or maintaining LMS-based training modules, digital learning content, job aids, learner guides, or interactive training materials is required.

• Familiarity with Epic, Care Solutions systems, and related tools is essential.

• Proficient in Microsoft Office, Wrike, LMS, SharePoint, Webex, and Teams.

• Excellent written and verbal communication skills are essential.

• Strong understanding of health coaching workflows, motivational interviewing, coaching documentation, and principles of adult learning is required.

• Ability to translate complex clinical, technical, compliance, and operational workflows into straightforward, practical training experiences.

• Strong change management communication skills are necessary.

• Capability to collaborate across clinical operations, business enablement, analytics, quality, compliance, Epic training, and client-facing teams.

• Ability to influence others and facilitate organizational change is essential.

• Skill in developing professional, trusting, and constructive relationships quickly is required.

• Full-time availability of at least 40 hours per week, plus additional hours as needed.

• For remote work, cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• For remote work, cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload is required.