Learner Support Specialist

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Champion the needs of learners while offering support and resolving issues throughout all stages of the learner experience.

• Assist with employment verification and the Public Service Loan Forgiveness (PSLF) certification processes.

• Gain insight into the academic journey of learners and the obstacles or challenges they may encounter.

• Link internal teams and external partners to address concerns raised by learners and improve the overall learner experience.

⛳️ Requirements

• A minimum of 2 years' experience in learner support, customer service, student services, HR operations, financial aid administration, compliance, administrative operations, or related areas.

• Familiarity with ticketing systems such as Zendesk and Jira is advantageous.

• Experience with Workday or similar HRIS systems is preferred.

• Exceptional attention to detail with a comfort level in working with learner data, employment records, and eligibility documents.

• Excellent interpersonal, verbal, and written communication abilities.

• Strong analytical and problem-solving capabilities.

• Superior independent judgment and decision-making skills.

• Highly organized, capable of managing multiple projects and simultaneous requests.

• Ability to handle sensitive information with confidentiality.

• Skilled at working independently while engaging in cross-functional collaboration.

• Knowledge of federal student aid programs or PSLF processes is a plus.

• Passion for supporting a mission-driven organization that aims for significant revenue growth.

🏝️ Benefits

• 401(k) plan with company matching

• Flexible vacation policy

• Paid family leave

• Comprehensive health care benefits

• Access to over 2,800 online certificate and degree programs through the Step Forward program