Lead Technical Architect, SPG

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team comprising Engineers, Senior Engineers, Consultants, Senior Consultants, and Architects.

• Deliver Sales Engineering support, assist with BOM and SOW creation, and plan and design solutions for intricate multi-vendor systems.

• Collaborate with various manufacturers and their engineering teams for design support and lab access.

• Investigate, design, and develop scalable solutions tailored to customer IT requirements.

• Aid in the formation and recruitment of a professional services team within the designated region.

• Partner with the Services Director to establish training objectives for each team member.

• Oversee the technical growth and job satisfaction of employees.

• Organize monthly internal training sessions for staff.

• Provide feedback to the Services Director regarding employee evaluations.

• Support the Services Director in resource allocation management.

• Cultivate and sustain relationships with manufacturers and vendors.

• Act as an escalation point for Engineers, Senior Engineers, Consultants, Senior Consultants, and Architects.

• Ensure Quality Assurance (QA) for all projects within the region.

• Engage with key vendors to remain informed about products and technologies.

• Hold multiple advanced manufacturer-specific certifications, such as CCIE, CISSP, VCDX.

• Collaborate with the Services Director and National Practice Leads to create standardized assessment, delivery, and testing documentation for ePlus’s national service offerings.

• Pursue ongoing education for relevant certifications that enhance the Lead Technical Architect position.

• Be available to address customer IT requirements and uphold ePlus' standards of service.

⛳️ Requirements

• A minimum of 10 years of hands-on IT experience.

• At least 5 years in a Consultant or Architect capacity.

• A 4-year college degree is preferred.

• Possession of multiple industry-recognized certifications, such as CCIE, VCP, VCDX, CISSP.

• Exceptional customer service abilities, both in-person and via phone.

• Strong presentation, communication, and documentation skills.

• Solid understanding of business concepts, including costing, P&L, and pricing strategies.

• Capacity to think quickly and devise solutions spontaneously.

• Comprehensive knowledge of IT design and planning, implementation, and support.

🏝️ Benefits

• ePlus provides a comprehensive array of medical, financial, and additional benefits, including 401(k) eligibility, an employee stock purchase program, and various paid time off options such as vacation, sick leave, and personal time off.