Lead Technical Account Manager – Cloud Infrastructure, Strategic Accounts

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will strategically cultivate our key international accounts—emphasizing long-term growth, infrastructure utilization, and sustainable customer relationships rather than merely securing quick deals.

• You will transform OBRs into an effective management tool for customer relations, guiding clients through the process and establishing standards for data-driven customer management, growth potential, risk assessment, and account vitality.

• You will provide counsel to technical contacts regarding VPS, bare-metal, and infrastructure matters, along with contemporary AI/GPU workloads.

• In collaboration with Product, Operations, and Support, you will enhance a scalable key account and customer success framework.

• You will lead our three-member KAM team both technically and managerially, further developing standards, role definitions, and prioritization.

• You will represent Contabo at selected customer events, infrastructure and AI conferences, and pertinent technical communities.

⛳️ Requirements

• Several years of experience as a Technical Account Manager, Strategic Customer Success Manager, or Enterprise Account Manager in the cloud, hosting, or infrastructure sectors.

• A strong technical comprehension of VPS, bare-metal, or cloud infrastructure, along with the capability to engage with engineers, DevOps teams, and technical decision-makers on an equal level.

• Current market knowledge in the cloud and infrastructure domains—you are familiar with competitors, trends, and technological shifts, utilizing this knowledge to better position Contabo’s offerings.

• A genuine passion for AI and market trends—you monitor how AI influences infrastructure, workloads, and customer needs, actively integrating this insight into customer conversations.

• Experience in strategic customer development, encompassing expansion, retention, NRR, or similar metrics.

• Familiarity with OBR/QBR formats or equivalent executive review frameworks.

• Experience in leading teams.

• A structured, analytical, and data-driven work methodology.

• Proficient in both German and English.

🏝️ Benefits

• Work in a manner that suits your lifestyle – Remote or hybrid with flexible hours for a balanced work-life experience and the same technical equipment at home as in the office.

• Enjoy true freedom – Workation opportunities across the EU and in our summer office in Mallorca.

• Stay active and healthy – Access to EGYM Wellpass and a multitude of fitness and wellness facilities.

• Take advantage of exclusive perks – Attractive discounts on numerous products and services through our corporate benefits program.

• Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve.

• Give back – An extra day off to engage in social activities through our Volunteer Day.

• Make a difference – Take ownership and bring your ideas to fruition with real creative liberty.

• Continue your growth – Tailored professional and personal development opportunities in an innovative tech environment.

• Feel comfortable in your workplace – Modern, conveniently situated offices across our European locations.

• Be part of a diverse team – Work within an international environment characterized by diversity.

• Create lasting memories – Participate in company events and team activities that you will cherish.