Lead MSP Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a senior point of escalation for intricate technical challenges.

• Diagnose issues related to networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms.

• Provide support for restaurant technology systems, including POS solutions such as Toast, Aloha, Micros, and Xenial.

• Directly communicate with clients during outages and critical incidents.

• Mentor and guide Tier 1 and Tier 2 technicians.

• Assist in maintaining SLA performance, ticket quality, and operational standards.

• Collaborate with ISPs, vendors, and third-party service providers.

• Aid in the onboarding and stabilization of acquired client environments.

• Participate in an on-call rotation - Every other week from Monday to Wednesday.

⛳️ Requirements

• Recent experience in a Managed Service Provider (MSP) environment (mandatory).

• Proven ability to support multiple client environments concurrently.

• Strong skills in networking and troubleshooting.

• Proficient in managing high ticket volumes and escalations.

• Exceptional communication skills and professionalism in client interactions.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off.

• Support for professional development.